HandyPitcher™ - Terms and Privacy

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Terms and Privacy


Shipping your order:
Orders received after 1 pm or on Saturdays, Sundays or on holidays will be received and processed on the first business day thereafter. If all required items are in stock, orders usually ship within 1 to 3 business business days after they have been placed except for items that show a specific delivery time on their items page. All shipments will be delivered to UPS or USPS in the afternoon. Shipping will be at our discretion through UPS ground or US Postal Service. Delivery times vary by service and distance and can range anywhere from 1 to 7 business days. For details on guaranteed delivery times, please visit www.ups.com and www.usps.com. Our shipping charges are based on shipments within the continental US only. We do not ship internationally at this time. While we do our best to keep our warehouse well stocked with inventory, there is the possibility that an item is out of stock. If that is the case, an email will be sent to you to inform you of the estimated lead time for your order. Usually we are able to replenish our merchandise within 3 to 7 business days.

Shipments with UPS
Please remember that UPS will make up to three delivery attempts during business days. If UPS can not deliver during any of those three days, the shipment will be returned to us and reshipping your order will incur additional charges which could include cost of return shipping to us and cost of shipping from us to you for a second time. Therefore please ensure that someone is available at the time of delivery to receive your shipment.

Merchandise Warranty:
All merchandise is covered by the original manufacturer's warranty. All merchandise sold by us is carefully selected and inspected prior to shipping. However, you are asked to please inspect all items upon receipt and should you receive an item that shows a defect then please do not return the entire order, but contact us first so we may discuss options. Depending on the type of defect we might ask you to return the item(s) to us for further evaluation. We will warrant items up to 90 days from the date of purchasing for manufacturing and processing defects. After 90 days, the manufacturer standard warranty applies and claims need to be filed with the manufacturer. Misuse of an item and wear and tear due to use are not covered by our 90 day product warranty.

Shipping damage: If you observe visible damage to packing materials such as outer cartons upon delivery of your shipment, then you need to record the damage with the delivery person immediately and at the time of delivery before you accept and sign for receipt of the shipment. Then please contact us with details so that we may investigate further and file a claim with the shipping carrier if necessary.

Merchandise Returns:
All sales are final and we do not accept returns because you changed your mind. Please do your comparison shopping before you place the order. Items may be returned only in the event of a defect and with our authorization. We may replace the item or issue a refund at our discretion. Shipping charges are not refundable. We may at our own discretion and as permissible under federal and state laws accept product returns under certain circumstances, but in such events a 40% restocking fee will apply.

Order Cancellations:
Due to our short turn-around time and the nature of our products (sanitary items and items for consumption) we can not accept order cancellations and all sales are final. Please do your comparison shopping before you place an order and verify our leadtimes fit within your requirements. An order can only be cancelled by us if a product is entirely or partially out of stock and inventory replenishment is not possible at all or within 30 days from the date of ordering.

We accept wholesale orders from companies and retailers. Pricing will be based on quantities ordered. Open accounts are available with approved credit. Please contact us either by email or phone for further details and conditions.

Terms of Sale:
We do not intend, desire, or attempt to market to children. If you are a child and considered underage where you live and have gotten to this site, DO NOT make any purchases without your parents permission and DO NOT leave your personal information in any of the contact forms. No order returns or order cancellations will be accepted because a child got hold of a credit card and placed an unauthorized order. Parents are responsible for the safekeeping of their credit cards and log in information to payment processing sites to prevent their children from making unauthorized purchases. Parents are required to supervise the activities of their children when being online to prevent unauthorized purchases. All merchandise remains our property until paid for in full. Our preferred method of payment is by credit card, but if you prefer to mail your order, we accept checks and money orders. For security reasons shipments for orders paid through check or money order will be put on hold for 10 days to allow for the funds to clear. Sales conducted through our online website allow payment by Credit Card or through the use of a PayPal account. You can use any credit card or your PayPal account to make payment. Credit card payments are processed through a secure state of the art encrypted payment processing gateway. PayPal is an independent payment processing company that is not affiliated with us. For details on PayPal and their privacy policy please visit www.paypal.com. We reserve the right to issue a full refund if an order can not be filled. Following are some but not all possible reasons: Product is not or no longer available, the order was placed from an area or country we do not or can not ship to, the order was placed incomplete with important information missing such as shipping address or buyer name for example, the item ordered is not available as ordered. However, prior to cancelling and refunding your order, we will attempt to contact you to discuss the situation along with options that might exist to remedy any problems.

Sales Tax:
Orders received from within the State of California and/or orders with shipping destinations within the State of California will incur CA sales tax at the mandatory rate for Los Angeles county. The CA Sales tax will be added to any published prices including shipping / handling during the checkout process. Prices shown throughout our website are in US Dollars. When ordering product from outside CA with shipping and use destinations outside CA, your purchase might be subject to use tax, payment of which is the responsibility of the consumer. Since regulations vary by state we suggest you consult with your local sales and use tax authority or financial adviser for further details.

Important Information for sales tax exempt customers:
Our online shopping cart and checkout system is set to automatically add sales tax as required by law. If your organization or department is exempt from having to pay sales tax on purchases, then please contact us to place your order by phone, fax or email. We reserve the right to request additional information from you to confirm your sales tax exempt status.
Please understand that if you place an order with us online, you agree to paying the sales taxes applied during the checkout process.

Credit Card Processing:
During checkout you are given the option to either use your Credit Card or your PayPal account to arrange payment. Please click on the corresponding button to select the payment method you wish to use. PayPal payments are subject to PayPal terms and conditions as outlined on the PayPal.com website.

When selecting the Credit Card Payment option, the following process will apply:
An Authorization Check is automatically performed on your credit card account to verify that you have sufficient funds in your credit card account for this transaction, however your credit card has not been charged at that point yet. Your order is received and reviewed by our staff and usually approved for payment processing. Upon approval, your credit card is being processed and your order is approved for packing and shipping. Upon completion of packing and shipping, you will be notified of shipping information such as tracking numbers through email or in some instances by phone.

UPS Address Correction Charges (as of March 5, 2012 = $11.00 per package):
The following rule applies to all orders placed with us whether by phone, online store or any other means: If you provide us with an incorrect shipping address and UPS corrects the address, we are being charged an address correction fee by UPS. If such fee is incurred due to an error on your part, then we will pass this fee on to you and you will be required to reimburse us for the expense plus an additional $10.00 fee to cover our expenses for processing the correction and the charge to your credit card.

Merchandise Country of Origin:
While we purchase our product components from US distributors, the country of origin for the products purchased will vary.

You may use www.HandyPitcher.com and the information provided within this site for private and personal non-commercial use only - i.e. to view, copy and print portions of www.HandyPitcher.com for the sole purpose of personal education, product research or to place orders. The information provided on www.HandyPitcher.com may not be used for any other purpose without our express written permission. www.HandyPitcher.com and our logos are our trade names or trade marks and may not be used by anyone else without our express written permission.

Acceptance of our Terms and Conditions:
By visiting and using our website including placing an order and submitting your data you agree to our terms and conditions and our privacy policy (see privacy policy page for details).


What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

- To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send response emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on March 10, 2014